{
  "id": "TKT-1042",
  "customer": "Jordan Lee",
  "email": "jordan.lee@example.com",
  "subject": "Duplicate charge on Pro plan",
  "plan": "Pro",
  "amount_cents": 4900,
  "status": "open",
  "opened_at": "2026-05-28T14:22:00Z"
}